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Support Desk Agent/Engineer
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Work Experience: Networking & Systems Diagnosis: Ability to troubleshoot issues related to networking, systems, user access, and cloud platforms. You're the first line of defense—you need to triage fast and accurately.
Position Summary:
We are seeking a Support Desk Agent to provide front-line technical support, ticket triage, and customer service for internal and external users. You’ll be the first point of contact for technical issues—diagnosing problems across networking, systems, hardware, software, AI model training, and cloud platforms while maintaining strict SLA compliance. The ideal candidate combines strong troubleshooting skills with exceptional communication, problem-solving capabilities, and the ability to maintain high-quality service and thorough documentation in a fast-paced environment.
Technical Project Manager
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Work Experience: 5–7+ years of Project Management experience in technical, IT, or professional services environments.
Position Summary:
The Technical Project Manager (TPM) is responsible for planning, executing, and delivering technical projects on time, within scope, and within budget. This role requires a technically proficient project manager with strong Agile delivery experience who can effectively coordinate engineers, developers, field services teams, and third-party partners. The ideal candidate can lead projects using a primarily Agile/sprint-based delivery model, translating technical requirements into actionable plans, managing risks, and ensuring high-quality outcomes—while possessing sufficient technical understanding to engage credibly with technical teams and customers.